Effective Date: June 26, 2025
Last Updated: June 26, 2025
Introduction
Express Hail Repair (“we,” “our,” or “us”) is committed to protecting your privacy and
ensuring transparency in how we collect, use, share, and safeguard your information.
This Combined Privacy Policy and Terms of Use applies to all users who interact with us
online or offline, including through our website, SMS, email, call center, or when referred
to our affiliates such as Hikaru Services and others listed on our Affiliate Network Page.
1. Information We Collect
We collect the following categories of information:
- Personal identifiers (name, phone number, email address, home address, vehicle
details)
- Insurance-related information (insurer, deductible status, claims data)
- Technical data (IP address, browser, device type, pages visited)
- Communication metadata (call and SMS logs with consent)
2. How We Use Your Information
We use your data to:
- Schedule repairs, process claims, or assist with deductible coverage
- Contact you regarding services or reminders via call, SMS, or email (with your consent)
- Refer you to partner firms (e.g., Hikaru Services) that provide services such as debt
relief or financial consultation
- Improve our services, conduct analytics, and protect against fraud
3. Affiliate Sharing & Partner Referrals
By submitting a form or interacting with our website or call center, you consent to allow
us to share your information with our trusted partners—including Hikaru Services and
other vetted legal, financial, and service providers—when we believe they can assist you
with related needs such as financial hardship, debt relief, or claims processing.
4. Your Rights and Controls
You may:
- Request access to or deletion of your personal data
- Withdraw consent for future communication
- Request correction of inaccurate data
To make any such requests, please contact hello@expresshailrepair.com
5. Cookies & Tracking Technologies
We use cookies to analyze site usage, serve retargeted ads, and enhance your
experience. You may disable cookies in your browser, though some features may be
affected.
6. Data Retention Policy
We retain personal data indefinitely unless you request deletion or unless required by
law to remove it.
7. Electronic Signature and Communication Consent
By submitting forms, engaging in SMS or email communication, or using our website,
you agree to receive automated messages, including calls and texts, and consent to
doing business electronically including receiving legally binding agreements digitally.
8. Website Terms of Use
- You agree not to misuse or scrape our website data.
- This website is provided “as is” with no guarantees.
- You agree to use the site for its intended purpose only.
- Content is the property of Express Hail Repair and may not be reused without
permission.
9. Limitation of Liability
Express Hail Repair will not be liable for indirect, incidental, or consequential damages
arising from use of our services, referrals, or communications.
10. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the State of California. Any disputes
shall be resolved through binding arbitration in Los Angeles County.
11. Updates to This Policy
We reserve the right to update this policy. Material changes will be posted here with a
new effective date. Continued use implies acceptance.