Effective Date: June 26, 2025

Last Updated: March 14, 2026

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Introduction

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Express Auto Hail Repair (“we,” “our,” or “us”) values your trust and is committed to the secure and transparent management of your personal data. This Combined Privacy Policy and Terms of Use governs the collection, use, and protection of information for all users interacting with us through our website, SMS, email, call centers, or when referred to our approved affiliates (including Hikaru Services and others listed on our Affiliate Network Page).

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1. Information Collection

We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:

• Identifiers: Full name, phone number, email address, residential address, and vehicle identification details.

• Insurance Data: Insurance carrier, deductible amounts, and claim-related documentation.

• Technical Data: IP address, browser type, device identifiers, and site interaction behavior (via cookies).

• Communication Records: Detailed logs of SMS and voice communications (collected with prior express consent).

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2. Strategic Use of Information

Your data is utilized to facilitate high-quality service delivery, including:

• Service Fulfillment: Coordinating vehicle repairs, managing insurance claims, and applying deductible assistance.

• Communication: Providing service updates, appointment reminders, and promotional offers via call, SMS, or email.

• Partner Referrals: Connecting you with vetted third-party firms (e.g., Hikaru Services) for specialized assistance such as financial consultation or debt relief.

• Security & Analytics: Improving platform performance and protecting against fraudulent activity.

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3. Affiliate Sharing & Third-Party Referrals

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By submitting an inquiry or interacting with our services, you provide your express consent for Express Auto Hail Repair to share your information with our trusted partner network. This includes Hikaru Services and other vetted legal, financial, and service providers. These referrals are made when we believe their services—such as financial hardship assistance or debt relief—provide a benefit related to your current situation.

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4. Electronic Communications & Consent

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By providing your contact information, you agree to receive automated communications, including pre-recorded voice messages, autodialed calls, and SMS/text messages. You acknowledge that your consent is not a condition of purchase and that you may opt-out at any time. You further consent to conduct business electronically, including the receipt of legally binding digital agreements.

5. Data Retention & Security

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We retain Personal Information as long as necessary to fulfill the purposes outlined in this policy, or indefinitely unless a deletion request is submitted. We employ industry-standard security measures to protect your data; however, no method of electronic transmission is 100% secure.

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6. User Rights & Controls

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Under various state laws, you may have the right to:

• Access the specific pieces of Personal Information we hold about you.

• Request the deletion of your personal data.

• Opt-out of the sale or sharing of your data with third parties.

• Correct inaccurate information. To exercise these rights, please contact us at hello@expresshailrepair.com.

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7. Website Terms of Use

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• Proprietary Rights: All website content is the property of Express Auto Hail Repair and may not be reproduced without written consent.

• Prohibited Use: Users are strictly prohibited from data scraping, site misuse, or attempting to breach security protocols.

• Disclaimer: This website and its tools (including the Hail Calculator) are provided on an “as is” basis without warranties of any kind.

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8. Limitation of Liability

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To the maximum extent permitted by law, Express Auto Hail Repair, its affiliates, and partners shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services, third-party referrals, or electronic communications.

9. Governing Law & Mandatory Arbitration

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This agreement is governed by the laws of the State of California. Any dispute arising from this policy or our services shall be resolved through binding arbitration in Los Angeles County, California, rather than in a court of law.

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10. Policy Updates

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We reserve the right to modify this policy at our discretion. Changes will be effective immediately upon posting to this page. Continued interaction with our brand constitutes acceptance of the updated terms.

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Contact Us

For questions regarding this policy or your data privacy, please contact: Email: hello@expresshailrepair.com

Phone: 888-342-3233